Return Policy

At sprimsy, we believe in making your shopping experience as seamless as possible — and that includes returns. If your order didn’t work out, don’t worry — we’ve got a straightforward return process to help make things right.

1.Return Eligibility

Return Period:
Returns are accepted within 30 days of delivery.

Item Requirements:
All items must be in new, unused, and unwashed condition, with tags attached and in the original packaging to qualify for a return.

Items Not Eligible for Return:
For hygiene and policy reasons, we do not accept returns on:

• Intimate apparel (e.g., underwear or swimwear)

• Final sale items

• Gift cards (physical or electronic)

• Customized or made-to-order items

2.How to Request a Return

Here’s how to send something back:

Step1 – Contact Us:
Email us at message@sprimsy.com or submit a return request through our website. Please include your order number and a brief explanation for the return.

Step2 – Wait for Authorization:
Once approved, you’ll receive a Return Authorization Code along with detailed shipping instructions.

Step3 – Send It Back:
Pack your item securely using the original materials. Include your return code inside the package and ship it to the address we provide.

Note: Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect. We advise using a trackable shipping method or insurance, as we cannot be liable for items lost in transit.

3.Refund Process

How It Works:
After we receive and inspect your return, we’ll issue a refund to your original payment method.

Timing:
Please allow 3–15 business days for the refund to be processed. Your bank or credit card provider may require additional time to reflect the refund on your statement.

Partial Refunds:
If an item is returned in a condition that doesn't meet our return standards (e.g., worn, damaged, missing tags), a partial refund may be issued at our discretion.

4.Damaged or Incorrect Items

If you received an item that is defective, damaged, or not what you ordered, please email us at message@sprimsy.com with:

• Your order number

• A photo clearly showing the issue

We’ll make it right with a full refund or replacement, and cover any related shipping charges when applicable.

5.Haven’t Received Your Refund Yet?

If your refund hasn’t posted to your account:

1. Double-check your bank or credit card activity

2. Contact your payment provider — some banks take longer to process

3. Still concerned? Reach out to us at message@sprimsy.com and we’ll assist you promptly

Our customer support team is here to help. Just reach out — we’re happy to assist!